IT Department

IT Department

Established in April 2003, the IT Department at City University provide computing services for university staff, faculty and student members. This includes its communication infrastructure, servers, laboratories, and services.

City University IT department mission is to provide services and deploy emerging technological innovations in a timely manner, to get the most out its academic community.

The department assess, deploy and manage its campus network infrastructure, internet connectivity, wired & wireless networks, security, students and research laboratories. It is also responsible for deploying and managing the university electronic services including the student information system (SIS), CITYU official website and social media platforms, and locally hosted and cloud based services.

Each faculty and department is equipped with different set of tools designed to fit their particular needs. Instructors are equipped with new technical tools that fulfill instructor’s teaching needs, including smartboards, LCD projectors, laptops, and wireless connectivity. Students can benefit from CITYU laboratories licensed products and services, which are equipped with the latest hardware and software tools.

There are seven computer laboratories for teaching purposes including:

1- Student Laboratory: accessible to all CITYU students located in the ground floor of Zayed Bin Sultan Public Library.

2- English and Business Lab: equipped with a special software for non-native English students.

3- Engineering Lab: teaching lab for the faculty of engineering & IT

4- Cisco Academy Lab: dedicated to Cisco Academy can hold up to 24 Students with all the hardware requirements such as routers, switches, and wireless routers.

5- Graphic Design Lab: dedicated to creative and graphic design students.

6- Tourism Lab: dedicated to students of the faculty of tourism & community special programs

7- General lab for teaching purposes located in the ground floor of Zayed Bin Sultan Public Library.

Rules & Regulations

The University provides Computer/Internet access for learning, research, and informational purposes.  All users of computers and other University resources/materials are expected to use them in a responsible manner and to follow the University’s basic rules and regulations set forth in this university policies.


University students wishing to use CITYU provided access to the Internet must obtain a user Computer & Internet access accounts at the IT department service desk located at the Dernaika Bldg. 1st Floor. Each Computer & Internet access account is issued to an individual patron and is keyed to an approved level of Internet access. 
All users must sign and agree to abide by the rules set forth in the University’s “Computer and Internet Access Computer & Internet access account” form.

Internet Access Use 

All students must have their Computer & Internet access account in their possession, in order to use any computer that provides access to the Internet, Staff cannot and will not override or make exceptions for those students who lose or forget to bring their Computer & Internet access account with them. 
Computer & Internet access accounts remain the property of the University.  Students who acquire a Computer & Internet access account agree to obey all University rules and regulations. Students who possess a Computer & Internet access account agree to use it only for their personal access and not loan or give the Computer & Internet access account to another individual.  Inappropriate use or misuse of a Computer & Internet access account may result in the revocation of Internet access privileges and/or the loss of other University privileges. Persons issued a Computer & Internet access accounts agree to immediately report its loss to Computer Center staff.  Although the initial Computer & Internet access account is free, there is a charge for replacement Computer & Internet access accounts.

Conditions of Use

1- Use of computer workstations is on a “first come, first serve” basis.  However, individual computer time may be limited if others are waiting. 

2- The University reserves the right to establish sign-up procedures and time limits for use of computer workstations.

3- The University will not compromise its computer network security, either internal or external, by incapacitating its security system to allow users to down load files off the Internet.

4- If a user feels that a particular site should be blocked, user may request the University to consider blocking said site. 

5- Printers are linked to each public access computer workstation. Users must receive authorization from University Staff at the circulation desks before printing.


1- Damaging or tampering with computer hardware or software is prohibited.

2- Attempting to gain unauthorized access to or cause disruption of the University’s computer systems or any other computer system is prohibited.

3- Violating copyright laws or software licensing agreements is prohibited.

4- Displaying or sending obscene images, messages, or files is prohibited.

5- Violating Lebanese laws and regulations.

6- Submitting messages to, receiving messages from, or otherwise engaging in the use of chat rooms.

7- Using Internet workstations to play or participate in electronic games, game rooms, or game sites.  

8- The University reserves the right to change these restrictions as it finds necessary or appropriate.

 Computer/Internet Use Orientation 

CITYU reserves the right to require all prospective users to attend an orientation session as a condition for the use of the CITYU’s computers and/or access to the Internet. 

 Violation of Policy

 Failure to use the Internet appropriately and responsibly as defined in this policy, and/or failure to comply with this or other University rules may result in the suspension of University privileges.  Illegal use of University computers may result in criminal prosecution as well. 
University staff will ask violators of the University’s Computer/Internet rules to either exit sites or leave the University. Failure to comply with University staff request or confrontation will result in police assistance being requested. If a user subsequently